Integration experts and developers

When it comes to system integrations in a contact center environment, Telia is second to none. We have decades of experience combining the benefits of different systems into one effective agent workflow that maximizes the potential of your technology. This includes legacy system database queries for routing, customer information retrieval, updating information in other systems, statistics and reports coordination across platforms, embedding Genesys functionality in other applications etc. This integration work spans across the whole field of contact center software, including customer relations management systems, IVRs, natural speech applications, recording applications, workforce optimization suits, unified communications systems, reporting tools etc.

Telia also offers state-of-the-art developed software that enhances the Genesys Suite experience, such as the Agent Interaction Suite, a fully powered agent desktop system that combines an incredible ease of use for the agents with the latest in web application technology.

Telia helps your contact center be more effective through integration and development.